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Daily Upload

Provide today's source files for analysis.

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Daily Upload

Upload today's five operational reports, resolve any warnings, then run the daily analysis

Reporting Date
Upload Status 0 of 5 uploaded
Run Analysis

Awaiting first analysis — upload all five files to enable this action.

Validating
Parsing Reports
Calculating
Comparing History
Running Analysis
Complete

Source Files

These five CSVs are validated and parsed as soon as each one is uploaded. Uploading is not the same as running the analysis — nothing below is generated until you click Run Daily Analysis above.

Daily Reconciliation

Cross-checks totals across the three call-level reports, plus Agent ID coverage between Talk Percent and Agent AHT, for this reporting date. Diagnostic only — a difference is reported, never guessed at or forced to match. This runs automatically as files are uploaded, since it is a data-integrity check, not AI analysis.

Review Extracted Attendance & Schedule

One structured extraction pass read this screenshot and returned two datasets below. Nothing has been saved yet — review every row, correct any value directly in the table, then confirm. Rows shaded amber had low extraction confidence.

A previous attendance/schedule upload already exists for this reporting date. Saving will replace those rows, not duplicate them.

Attendance
Agent IdAgent NameDateStatusSeverityConfidence
Schedule
Agent IdAgent NamePositionWeekdayStartEndStatusConfidence

Reference only, never automated: NCNS is severe. A single Call Out Sick is tracked, not automatically critical. Tardy / Very Tardy / Late Start are secondary unless repeated. VGH-related statuses are ignored for reliability. No discipline, payroll, or scheduling action is ever taken automatically. Schedule is stored as one snapshot for the selected Reporting Date — no version history.